What step comes before shipping in order fulfillment?

The step that comes before shipping in order fulfillment is order packing. This process involves taking the picked items from inventory and securely packing them for shipment to ensure they arrive at the customer’s location safely. Proper packing is crucial, as it minimizes damage during transit and can also enhance the customer’s unboxing experience, aligning with good customer service practices.

Receiving inventory, while an essential part of the overall supply chain, occurs before items are available for order picking. Order picking is the step where items are selected from inventory based on customer orders. Delivering refers to the transportation of the packed orders to the customer, but since it occurs after packing, it is not the correct choice in this context. Thus, order packing is the crucial step that precedes the actual shipping of the order.